Governance - Grievance Procedure
Grievance Procedure
REA’s grievance procedure is a structured and transparent mechanism designed to address complaints or concerns raised by both internal and external stakeholders on sustainability-related violations, environmental, community, labour, and land rights issues. The process ensures the timely and effective resolution of grievances while maintaining compliance with our sustainability policies and commitments.
REA does not knowingly source from suppliers who are involved in illegal activities, including, but not limited to, violating human rights and deforestation. In case of complaints received or alerts received from satellite monitoring platform (Satelligence) on any risk of deforestation or violation involving suppliers, within 30 days of such complaint REA will investigate the matter, engage with the supplier, seek clarification, gather evidence and supporting documentation, and report the findings to the chief sustainability officer and management to determine the necessary action.
For any Grievance Submission, please click here.
In cases of proven violation, the supplier is required to:
- Respond and clarify any grievance issue within 30 days from the date of management’s decision
- Cease continuous land clearing, if applicable
- Commit to a time-bound action plan.
If the supplier fails to respond and commit to the time-bound action plan or make progress within the stipulated time frame, REA will:
- Review the sourcing relationship with the supplier
- Take action to cease sourcing from the said supplier within 14 days until progress is made or the case is resolved.
In instances of serious violation such as continuous deforestation, REA will determine on a case-by-case basis whether to issue a stop work order to the supplier or suspend the supplier from its supply base.
